In January of 2013 I was on site at a client troubleshooting a problem regarding the printing of invoices from the company’s business software. I discovered at this time that electronic invoicing, an existing feature contained in their software suite, had not been configured for them and therefore they printed and mailed each invoice on a daily basis. I was taken aback – something so simple and easy to configure with huge residual benefits was not set up by their vendor. We quickly configured the settings and the employees took the extra few seconds to collect email addresses from their clients, which they had not done before. This client has realized significant savings since we helped them implement this simple but effective change.
As an example let’s assume the following: